Refund Policy

At Frosty Peaks LLC, we understand that plans can change. Our cancellation policy helps us serve our customers fairly while reserving equipment and scheduling deliveries.

Cancellations & Refunds

Refund eligibility is based on when we receive your cancellation notice before the scheduled rental start time shown on your booking:

Full refund: Cancel at least 7 days (168 hours) before your rental starts to receive a 100% refund of payments made, including your reservation deposit.
Partial refund: Cancel at least 72 hours but less than 7 days before your rental starts to receive a 50% refund of payments made, including your reservation deposit.
No refund: Cancellations received less than 72 hours before your rental starts are non-refundable.
No-shows: If no one is available to receive a scheduled delivery or collect equipment at an agreed pickup time, and no alternative arrangements have been made, no refund will be issued.

Please email cancellation requests to [email protected]. Include the name on your reservation, booking number, and scheduled rental date.

Weather & Emergencies

Please contact us promptly if severe weather, a medical emergency, or a venue-related issue affects your event. We will discuss available options with you. These circumstances do not automatically qualify for a refund outside the cancellation schedule above. Any exception must be confirmed by Frosty Peaks LLC in writing.

Questions

For questions about cancellations or refund eligibility, email [email protected] or call 208-614-4199.